Frequently Asked Questions (FAQs)

Can I order smaller packs of your rat baits?

As per the Malaysian Pesticide Board guidelines, registered poisoned rat baits cannot be repacked into smaller sizes and must be sold in their original packaging, with their original amount.

I'm interested to buy harvesting poles, can I buy them directly on the website?

Due to the size and composition of our harvesting poles, they cannot be shipped using standard courier options. Please contact our customer service chat box and we will help expedite your purchase.

How long does it take for GAB rat baits to take effect?

After sufficient dosage consumption by the rodent, it will take about 6 days and above to take full effect and kill the rat.

I'm not seeing any shipping options for my location, can I still purchase items?

Currently, we are based in West Malaysia with dealers across the country. For local addresses, contact our customer service chatbox and we can direct you to your nearest dealer. For overseas addresses, kindly check with us first to see if we are able to deliver directly to you.

Is there a limit to how many products I can buy?

Due to the varying sizes and weights of our products, there's a possibility that it will be overweight or we are unable to ship via standard courier. In the event that this happens, we will contact you before we prepare your order.

The product I want is marked as Out Of Stock (OOS), what can I do to purchase it?

We allocate separate stocks for our online purchases, and sometimes we might have more stock ready to be purchased. Kindly contact our customer service via chatbox and we will help you check the stock, or make a separate order off-site.

For more information, reach out to our live chat assistant.

Other Frequently Asked Questions

Product-related, Ordering process, Payment & Billing, Shipping

◊ Product-related ◊ ● Can I get more details about a specific product? o Click on the product of interest to view detailed information, including specifications, features, and pictures. You can also contact our customer service chat box for detailed explanations. ● Are product images accurate representations? o Yes, we strive to provide accurate and high-quality images of our products. However, slight variations may occur due to screen settings. ◊ Ordering Process ◊ ● How do I place an order on your website? o To place an order, simply browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. ● Can I modify or cancel my order after placing it? o Unfortunately, once an order is placed, it cannot be modified or cancelled. Please review your order carefully before completing the purchase. ● Is there a minimum order amount? o No, we do not have a minimum order requirement. You can order as little as you need. ● Is there a limit to how many products I can buy? o Due to the varying sizes and weights of our products, there's a possibility that it will be overweight or we are unable to ship via standard courier. In the event that this happens, we will contact you before we prepare your order. ● I'm not seeing any shipping options for my location, can I still purchase items? o Currently, we are based in West Malaysia with dealers across the country. For local addresses, contact our customer service chatbox and we can direct you to your nearest dealer. For overseas addresses, kindly check with us first to see if we are able to deliver directly to you. ◊ Payment and Billing ◊ ● What payment methods do you accept? o We accept online payment through iPay88 gateway, and cash on delivery. ● Is my credit card information secure on your website? o Yes, your credit card information is securely processed through our encrypted iPay88 payment gateway, ensuring the highest level of security. We do not store your credit card information. ● How can I request a refund or initiate a return? o To request a refund or initiate a return, please contact our customer service live chat for detailed instructions. ◊ Shipping ◊ ● What are your shipping options and costs? o We offer standard shipping options and self pick-up at selected locations. Shipping costs are calculated at checkout based on the weight and destination of your order. We also have direct delivery from our warehouse, do contact our customer service chat for more information. ● How can I track my order? o Once your order ships, you will receive a confirmation email with a tracking number. ● What is the estimated delivery time? o Estimated delivery times vary based on your location and the shipping method selected. You can find this information at checkout before completing your purchase. Peak periods and festive periods have longer delivery time than usual.

If you have any other enquiries, please feel free to contact us through our customer service chatbox. Thank you.